Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
What payment methods do you accept?
We exclusively accept all American Express cards, including Centurion, Platinum, and Gold, ensuring a secure and seamless checkout experience for our members.
How can I track my beauty order?
Once your order ships, you will receive a confirmation email with a unique tracking number. You can also monitor your status directly through the 'My Orders' section in your account dashboard.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused beauty products. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, we provide premium international shipping to over 50 countries. Delivery times vary by location, typically ranging from 5 to 12 business days.
Are your products cruelty-free?
We are committed to ethical beauty. All products featured on our store are certified cruelty-free and sourced from manufacturers that do not test on animals.
Can I earn Membership Rewards points on my purchase?
Absolutely. Every purchase made on our beauty store earns Membership Rewards points according to your specific card's terms and conditions.